Frequently Asked Questions
Everything you need to know about SPoT shop and service
How long does it take for my order to ship?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days depending on your location and the selected shipping method.
What is your return policy for skateboards?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that once a skateboard has been gripped or assembled, it cannot be returned.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I have my deck gripped before it ships?
Absolutely. During the checkout process, you can select the option to have your deck gripped by our professional staff at no extra charge.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.